FAQ

We specialize in premium grilling equipment and accessories, including:

• Charcoal Grills (Big Green Egg, Char-Broil, and more)
• Gas Grills (Broilmaster, Char-Broil)
• Replacement Parts for various brands
• Grill Accessories and Cleaning Tools
• Cookware, Covers, and Outdoor Cooking Essentials
• Charcoal, Pellets, and Lighting Supplies

Yes! We’re proud to offer authentic replacement parts for major brands including Weber, Big Green Egg, Broilmaster, Char-Broil, and Blackstone. All our parts are sourced directly from manufacturers or authorized distributors.

We recommend checking your grill’s model number (usually found on a sticker or plate on the grill body) and comparing it with our product descriptions. If you’re unsure, our support team at [email protected] can help you identify the correct parts.

We ship worldwide from our warehouse in Houston, Texas. We deliver to most countries, excluding select remote areas in Asia and other regions. During checkout, you can enter your address to confirm delivery availability.

We offer two convenient shipping methods:

• Standard Shipping (via DHL or FedEx): $12.95 – Delivery within 10-15 days after shipment
• Free Shipping (via EMS): Free on orders over $50 – Delivery within 15-25 days after shipment

Pro Tip: Choose Standard Shipping for time-sensitive needs like replacement parts before events. Free Shipping is perfect for bulk orders or non-urgent supplies.

We process orders within 1-2 business days. During peak seasons or promotions, processing may take slightly longer. You’ll receive email updates throughout the process, including a tracking number once your order ships.

Absolutely! Once your order ships, we’ll email you a tracking number so you can monitor your delivery in real-time through the carrier’s website.

We accept all major payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure, encrypted systems to protect your information.

Yes, we take your security seriously. We use industry-standard SSL encryption and work with trusted payment processors to ensure your financial information remains protected.

Yes! Our payment system is designed to accept international transactions through the methods listed above. There are no additional fees from our side for international payments.

We want you to be completely satisfied with your purchase. You can return items within 15 days of delivery, provided they are in original condition with all tags attached. Contact our support team at [email protected] to initiate a return.

Due to the nature of grilling equipment, certain items like charcoal lighters or opened cookbooks may not be eligible for return unless defective. Please check individual product pages or contact us for specific item eligibility.

Refunds are processed within 5-7 business days after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping method for returns.

We ship worldwide from our Houston warehouse, excluding select remote areas in Asia and other regions. During checkout, the system will automatically verify if we can deliver to your address.

While we don’t charge additional fees, international customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are not included in our shipping costs and are the responsibility of the recipient.

If your country isn’t available for shipping, it’s likely we’re unable to deliver to your location due to carrier restrictions. Please contact us at [email protected], and we’ll explore alternative solutions if possible.