Privacy Policy

Last Updated: December 2024

At Weber Shop, we understand that our customers are serious grilling enthusiasts who demand not only premium products but also complete trust and security in their shopping experience. Just as you carefully select the right tools for perfect grilling results, we carefully protect your personal information with the same dedication to excellence.

1. Information We Collect

To provide you with the best grilling equipment and accessories, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, phone number
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Order Details: Purchase history, product preferences, shipping preferences

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for shipping and tax calculations

2. How We Use Your Information

We use your information with the same precision we expect in grilling:

• Order Processing: To process and ship your grilling essentials worldwide
• Customer Service: To provide expert support for your grilling needs
• Personalization: To recommend products that match your grilling style
• Security: To protect against fraud and unauthorized transactions
• Improvements: To enhance your shopping experience and product selection

3. Data Sharing and Disclosure

We treat your data with the same confidentiality we apply to our grilling expertise:

• Service Providers: We share necessary information with shipping carriers and payment processors to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of merger or acquisition, customer information may be transferred
• International Transfers: As we serve customers globally, your data may be processed internationally with appropriate safeguards

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same reliability we build into our grilling products:

• Secure Storage: Your data is stored on secure servers with industry-standard protection
• Encryption: All sensitive data is encrypted using SSL technology
• Payment Security: We use PCI-compliant payment processors and never store full payment details
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

You have control over your personal information, just as you control the heat on your grill:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data where permissible
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us using the information below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for site functionality and order processing
• Analytical Cookies: Help us understand how you use our site to improve our services
• Marketing Cookies: Allow us to show you relevant grilling products and offers

You can control cookie preferences through your browser settings. Note that disabling some cookies may affect site functionality.

7. International Data Transfers

As we ship grilling equipment worldwide (excluding select remote areas), your data may be transferred internationally. We ensure appropriate safeguards are in place for these transfers in compliance with applicable laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to customers.

10. Contact Us

At Weber Shop, we believe that protecting your privacy should be as reliable as the grills we help you maintain. Shop with confidence, grill with passion.