Grilling Excellence, Delivered with Care
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer two shipping options to meet your grilling needs:
Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Tracking information provided
• Available for all orders
Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
• Available for orders over $50
• Tracking information provided
Shipping Regions
We ship worldwide, excluding some Asian countries and remote areas. For specific country availability, please contact our customer service team.
Returns & Exchanges Policy
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to inspect your grilling equipment and ensure it meets your standards.
Return Conditions
To be eligible for return or exchange, items must be:
- In original packaging with all tags and labels attached
- Unused and in the same condition as received
- Accompanied by the original receipt or proof of purchase
- Free of any damage, wear, or alterations
Non-Returnable Items
For safety and hygiene reasons, the following products cannot be returned or exchanged:
- Charcoal & Pellets (opened packages)
- Charcoal Lighters (flammable materials)
- Brushes & Cleaning Tools (hygiene products)
- Any products that have been used, installed, or assembled
- Items missing original packaging or documentation
Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
1 Contact Our Team
Email us at [email protected] with your return/exchange request within 15 days of receiving your order.
2 Provide Information
Include your order number, product details, and reason for return/exchange using our return request template.
3 Receive Authorization
We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
4 Ship Your Item
Package the item securely in its original packaging and include the RMA number clearly on the outside of the package.
5 Send to Address
Ship your return to:
Weber Shop Returns
1032 Monroe Street
Houston, TX 77055
United States
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Information
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method:
- Credit/Debit Cards: 5-7 business days to appear on your statement
- PayPal: 3-5 business days to process
- JCB: 5-7 business days to process
Please note that shipping charges are non-refundable for changed mind returns.
Exchange Process
For exchanges, the process is similar to returns. Once we receive your returned item, we’ll ship the replacement product using your preferred shipping method. If the exchange item costs more than the original, you’ll need to pay the difference plus any additional shipping costs.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Weber Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Order Date]
– Product Name: [Product Name]
– Product SKU: [Product SKU if available]
Reason for Return/Exchange:
[Please provide detailed reason]
I confirm that the item is:
[ ] In original packaging
[ ] Unused and in original condition
[ ] Includes all original tags and documentation
I would prefer:
[ ] Full refund
[ ] Exchange for: [Specific product if exchanging]
[ ] Store credit
Please provide instructions for returning the item.
Thank you,
[Your Full Name]
[Your Phone Number]
[Your Email Address]
Need Assistance?
Our grilling experts are here to help with any questions about shipping, returns or exchanges:
📧 Email: [email protected]
Weber Shop
1032 Monroe Street
Houston, TX 77055
United States
At Weber Shop, we’re committed to ensuring your complete satisfaction with every purchase. Just as you take pride in perfect grilling results, we take pride in providing exceptional service that matches the quality of our products.